Apply - Close date okt 15, 2013
Holcim is a pioneer and an innovator in Indonesia's fast-developing cement sector, as the market for homes, commercial buildings and infrastructure expands. We are the only provider of a fully integrated range of 10 cement types, concrete and aggregates. We are building a unique franchise, Solusi Rumah, to deliver complete, affordable housing solutions and upgrades, drawing on the skills of over 11,500 Holcim-trained masons, 399 franchisees as of mid-2011 and a growing telesales presence.
Our products are sold in more than 15,000 retail stores across Indonesia. Holcim Beton was first to market with SpeedCrete®, a fast-setting concrete that slashes time on repair work to roads and developments, while our MiniMix phone service allows same-day ready-mixed concrete delivery; we were also first with mobile concrete batching plants.
Customer Care Frontliner
- salary 5 - 6,5jt
Scope of works:
- Giving solutions assistance to customers inquiries from all the open accesses, in terms of giving valid information related to products, services, order process in the goal to acquire customer memorable experience from all various types consumer behavior and performing customers marketing research also campaigns, to enhance and assuring the satisfaction and loyalty of Holcim’s Brand.
- Bachelor degree from any discipline from reputable university
- A working experience of min. 1 yrs in Call Centers or in Customer Service.
- Excellent communication skill ; clearly conveying ideas and good listener who can adjust to individual styles
- A strong customer focus minded
- A team player with strong interpersonal skill as well as a team player Independent, discipline, with adequate analytical skills.
- Highly attentive to detail, ability to do multi – task job, as well as problem and complaint solving. Ability to perform in time-pressures and shifting working hours to meet deadlines.
- Willing to work in shifting working hours (2 shifts)
- Proficient in MS Office – Excell, Word and Power Point Call Center applications.
- Compulsory of good communication skills in Bahasa and English, both oral and written